Support.
Something not right with an order? Start with the questions below — and if that doesn’t sort it, a human reads every email.
Email us.
Include your order number and we’ll get back to you as quickly as we can.
Frequently asked
questions.
How do I track my order?
Go to Orders in the Snabb app’s tab bar and tap “Track order” on an ongoing order. You’ll see live progress from picking to your door.
How do I place an order?
Add items to your cart, head to checkout, and select a payment method — either bank transfer or wallet. Credit card payments are coming soon.
How do I file an issue with an order?
Tap “Get help” on the order, then describe what went wrong and attach images. Photos help us sort it out faster — usually with a refund or a replacement.
Still stuck? Write to support@heysnabb.com and tell us what happened.